Shipping policy

Do you ship to my country?

Yes, we offer worldwide shipping to all countries.

How long does shipping take approximately?

We know shipping is crucial but unfortunately our shipping method takes a bit longer than you are used to.
- Shipping usually takes around 30 days.
- We save a lot of plastic and shipping boxes due to this method.
- Less plastic, Less waste!

After your order has been placed, you will receive your tracking number within 2 business days.

How can I track my order?

When you get your shipping confirmation email you also find your personal tracking number in that same email. When you click the tracking number you will be taken to the tracking website.

My package isn't trackable, what can I do?

After getting the shipment confirmation mail it can take up to 3 days until the tracking code is active. If you still experience problems please don’t hesitate to send us an email at

Luum Skincare Team